by Jessica Vartanian | Nov 17, 2022 | Contact Center, Uncategorized
Can you believe it is already the end of November? I feel like it was just yesterday that budget season was starting, and now (hopefully) it’s beginning to wrap up. One consistent theme that both Don and I hear from our clients around this time every year is, “we...
by Jessica Vartanian | Nov 1, 2022 | Training
It’s not only auto inventory that is impacting the auto market or your members’ wallets. I was recently onsite with a credit union and had the opportunity to witness one of those great moments that the credit union movement is all about. A member was...
by don arkell | Oct 25, 2022 | Uncategorized
Previous employee loans are one of the categories of “high risk loans” we talk about in our training. In my opinion, I believe the credit union should be aggressive when lending to their own employees. One of my questions I ask every frontline employee when I am...
by don arkell | Sep 7, 2022 | Uncategorized
I have the pleasure of visiting credit unions across this wonderful nation. It is the greatest joy in my career to get to see the hardworking people of this country face-to-face. Recently, I was at a credit union in San Antonio, Florida. Yes, there is a...
by don arkell | Aug 30, 2022 | Uncategorized
Jessica and I spend a lot of time getting “in the short grass” onsite with clients. Part of our consulting work involves following an application from origination all the way through the process to terminal storage. I describe this as “getting the...
