by don arkell | Dec 6, 2022 | Uncategorized
Remember June of 2020? The world was crazy, all your employees were working from home, and you were figuring out how to have meetings on Zoom and Teams? On 6/16/2020, a legal opinion came out from the NCUA. You can find that link at the bottom of this...
by Jessica Vartanian | Nov 17, 2022 | Contact Center, Uncategorized
Can you believe it is already the end of November? I feel like it was just yesterday that budget season was starting, and now (hopefully) it’s beginning to wrap up. One consistent theme that both Don and I hear from our clients around this time every year is, “we...
by Jessica Vartanian | Nov 1, 2022 | Training
It’s not only auto inventory that is impacting the auto market or your members’ wallets. I was recently onsite with a credit union and had the opportunity to witness one of those great moments that the credit union movement is all about. A member was...
by don arkell | Oct 25, 2022 | Uncategorized
Previous employee loans are one of the categories of “high risk loans” we talk about in our training. In my opinion, I believe the credit union should be aggressive when lending to their own employees. One of my questions I ask every frontline employee when I am...
by don arkell | Sep 7, 2022 | Uncategorized
I have the pleasure of visiting credit unions across this wonderful nation. It is the greatest joy in my career to get to see the hardworking people of this country face-to-face. Recently, I was at a credit union in San Antonio, Florida. Yes, there is a...
