Contact Center Metrics Training

Don Arkell is a sought after speaker and consultant in the credit union space. Don has been a featured speaker at both national and regional credit union conferences speaking on setting up credit union contact centers.

As a consultant, Don has worked with credit unions to achieve higher results through their remote channels.

In this session, Don will cover the metrics you need to be paying attention to in your contact center. Learn what your reports mean and how they can assist you in managing to the numbers.

This 60 minute live webinar is a must for your contact center employees and management. You don’t want to miss it.