OnDemand Webinars

OnDemand Webinar: Communicating with Members Remotely-Always and During a Crisis

There are 5 things that must happen on every remote interaction with a member in order to consider it a success.  This is a condensed 1 hour training for frontline lenders and contact center staff on working remotely with members.  This informative and entertaining webinar will assist your staff in having positive interactions with your members and prospective members that work in your contact center.  For over 25 years Don Arkell has trained frontline lenders and contact center employees on working remotely with members.

This training is being offered at a significant discount over regular pricing in order to equip the credit union industry during a time when credit unions are handling the majority of their problem resolution and loan applications over the phone, web and mobile channels.

A portion of the proceeds from this webinar will be donated to nurseshouse.org an organization that helps registered nurses in need.

Length – 1 hour – Video Stream – 7 Days Availability – 10 Views

Price: $149 (normally $495)- This content can be viewed 10X in a group or individual setting.  The cost is the equivalent of $14.90 per session. 

Price: $20 – 3 Days Availability – 2 Views

If you would like to purchase the source file for use at your credit union on an unlimited view basis, please contact us directly using the form below. 



Leading and Lending in a Crisis

This free video features Don Arkell, Senior Consultant with CU Lending Advice and Christy Pearson, PHD., Senior Consultant Strategic Talent Solutions. 

In this video, Christy and Don talk about leadership and working in a remote lending environment

Length: 15 minutes 

Why do you charge separately for slides?

In order to keep the price affordable to all credit unions, we offer different pricing models.  

Many clients choose to watch the video and take notes.  Some clients choose to have copies to distribute to large groups.

How many times can I watch the OnDemand Content?

You will be able to view OnDemand Content at the time of purchase.  You will also receive a link in the purchase receipt email that will allow for the number of views listed on the webpage.

Can I get a copy of the slides?

At the time of purchase you can purchase the slide deck in .pdf format. This can be distributed to anyone in your credit union.

Why does the OnDemand Content expire?

This content can be shared for the timeframe listed on each course.  We are always adding new content.

If you need an extension on the availability of the download please reach out on the questions form and we can work something out. 

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