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MCUL Contact Center Conference
October 25, 2022
It’s Back and Taking Place in Popular Frankenmuth!
The MCUL Contact Center Conference is the place for Michigan credit union professionals looking to operate a world class member service center, staff it with the best-of-the-best and implement best practices at every touchpoint.
Come for answers and so much more, including:
- Staffing a Contact Center for the 21st Century
- The Top Five Metrics for Successful Contact Center Management
- The Benefits of an Omnichannel Environment
- Ensuring Vendors Deliver Upon Expectations
- Supporting a Thriving Post-Pandemic Hybrid/Remote Workforce
- A Call Center’s Digital Transformation Journey: The Critical Role of AI
- Catch the Buzz! Sweet Ideas and Dialogue
- Project Management Tools for the Non-Project Manager
- Plus, a Vendor Showcase and Product Demos!