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October 2020

LSCU Virtual Lending School (Open to LSCU Members Only)

October 20, 2020
Remote: Zoom
$380

Sales Training - $195 per person  8 a.m. - 11:30 a.m. CT / 9 a.m. - 12:30 p.m. ET Topics: What Must Happen on Every Call What a Good Notes Page Looks Like Closing with the Relationship in Mind Appropriate Cross-Sell Methods Building Confidence over the Phone and Online How to Take a Risk Based Loan Application Reducing Risk through the Loan Interview Selling Ancillary Products Asking for Cash Down Building a Performing Loan   Underwriting Training - $195 per…

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Remote Lending School- Outbound Sales Calling

October 27, 2020 @ 8:00 am - 12:00 pm MDT
Remote: Zoom
$195

In today’s economy, the loan battleground is more competitive than ever. Creating an effective outbound calling strategy can aid credit unions in organically growing their loan portfolios. In this course Jessica Vartanian from CU Lending Advice will remotely train Sales staff and Sales Managers on the art of outbound calling in a group setting across multiple credit unions. This course is offered to credit unions across the industry of all asset sizes. This 3.5-hour remote course is designed to focus…

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November 2020

Remote Lending School- Collections

November 18, 2020 @ 8:00 am - 12:00 pm MST
Remote: Zoom
$195

Now, possibly more so than ever, it is critical that your collections department has the tools and training necessary to navigate the economic uncertainty ahead. For the past 12 years Bob Steensma has been working with CU Lending Advice as a Collections Consultant and Trainer, consulting with credit unions across the country from all asset sizes. In this course Bob will share collections best-practices from across the industry including his thoughts on how to prepare for the future. This course…

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December 2020

Contact Center Metrics Training

December 15, 2020 @ 11:00 am - 12:00 pm MST
Remote: Zoom
$60.00

Don Arkell is a sought after speaker and consultant in the credit union space. Don has been a featured speaker at both national and regional credit union conferences speaking on setting up credit union contact centers. As a consultant, Don has worked with credit unions to achieve higher results through their remote channels. In this session, Don will cover the metrics you need to be paying attention to in your contact center. Learn what your reports mean and how they…

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January 2021

Loan Participations 101

January 21 @ 10:00 am - 11:00 am MST
Remote: Zoom
Free

When properly managed, a loan participation program can increase asset yields, generate loan growth, and assist with balance sheet management. Whether you are looking to navigate your credit union's first program or working to fine tune your existing processes, this 60-minute informational course hosted by Scott Adkins will offer best practices and key take-aways to bring back to your credit union.

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