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October 2018

California Credit Union Collectors Council: Consumer & Mortgage Loan Servicing with Don Arkell

October 27
Planet Hollywood Hotel – Las Vegas
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Michigan Credit Union League: 2018 Call Center Conference with Don Arkell

October 30
Michigan State University East Lansing , + Google Map

Time and Topics Oct. 29 – 6:00-9:00 p.m. MSU Call Center Tour/ Crepe Dinner (Networking) Oct. 30 – Agenda: 8:30-9:15 a.m. “Best Practices from Credit Union Call Centers across the Country (Keynote) 10:30-11:30 a.m. “Staffing the Call Center with Skill” (Breakout Session) 1:00-2:00 p.m. “The Call Center: A Place for Innovation” (Breakout Session) 2:00-3:00 p.m. “Metrics & Measurements: What Must Happen on Every Call” (Breakout Session)

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November 2018

Montana Credit Union Network 2-Day Lending School with Don Arkell 2018

November 6 - November 7
Holiday Inn Express Belgrade, MT

2-day lending school with don Arkell…Holiday Inn Express Belgrade, MT Nov 6-7 2018

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