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Michigan Credit Union League: 2018 Call Center Conference with Don Arkell

October 30

Time and Topics

Oct. 29 – 6:00-9:00 p.m. MSU Call Center Tour/ Crepe Dinner (Networking)

Oct. 30 – Agenda:

8:30-9:15 a.m. “Best Practices from Credit Union Call Centers across the Country (Keynote)

10:30-11:30 a.m. “Staffing the Call Center with Skill” (Breakout Session)

1:00-2:00 p.m. “The Call Center: A Place for Innovation” (Breakout Session)

2:00-3:00 p.m. “Metrics & Measurements: What Must Happen on Every Call” (Breakout Session)

Details

Date:
October 30
Website:
http://www.mcul.org

Venue

Michigan State University
East Lansing , + Google Map