Registration will be from 8:00–8:30 a.m. Class starts at 8:30 a.m. and continues until 4:30 p.m. each day.
At CUES Advanced School of Consumer Lending, we’ll cover:
Leadership: The leadership of the loan department at a credit union makes a big difference in lending results. Learn the attributes and responsibilities of successful lending managers.
Loan Department Productivity and Efficiency: How productive are your front-line lenders? We’ll discuss strategies that will allow you to improve productivity per employee.
Loan Product & Rate Design: Keep it simple and effective. Loan product features and rate design suggestions will keep you competitive in this difficult lending environment.
Loan Delivery Channels: Branch, phone or internet? Learn the advantages and disadvantages of each delivery channel and which channel will lead you to better results.
Loan Department Organization: There are three ways to organize your lenders. You need to learn about the option you haven’t considered, because it is the best way to achieve long-term success.
Hiring and Training of Lenders: In the final analysis it is your staff that will make or break you. What qualities are you hiring for? Learn how to provide effective training on a long-term basis.
Lending Management Reports: Are you generating and analyzing the right metrics in your loan department? These reports will assist you in managing your lending results.
Loan Policy Provisions: Are your policies written for your examiners or your members? Do they bind you, or do they empower you to make as many good loans as possible?
Breaking Out of the Lending Boxes that Bind You: You will only take lending to the highest level when you can break out of the boxes that you have embraced over time.
Centralized vs. Decentralized Decision Making: Which is best? Multiple or a limited number of loan decision makers? Find out which structure positions you for loan growth and success.
Indirect Lending: Discuss the Pros and Cons of this popular loan program.
Successful Collections: Successful collections is not rocket science. Do these three things well and you will maximize your collections results.
Principles of Successful Variable Pay Plans: Variable pay plans are not easily designed. These variable pay principles will allow you to improve lending results while still fitting in to an overall credit union compensation plan that is fair to all employees.
Sales Culture Development: Your credit union built up a terrific service culture over time. Are you now ready to take the steps necessary to build a sales culture?
Loan Growth Strategies: It is a difficult lending environment. These strategies will allow you to grow loans on a consistent basis.